We collect information you provide directly: your name, email, phone number, and business details when you create an account. We also collect call recordings, transcripts, and CRM data processed through our AI voice agents.
We use your information to provide and improve the Elmond AI service, process calls and bookings, send SMS confirmations, and communicate with you about your account.
We do not sell your personal information. We may share data with third-party service providers who assist in operating the platform, and as required by law.
Call recordings are processed to improve AI accuracy and are stored securely. You can request deletion of recordings at any time. We do not use your call data to train models without explicit consent.
We implement industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), access controls, and regular security audits to protect your data.
We maintain industry-standard compliance for data protection. Call recordings and personal information are handled in accordance with applicable regulations.
We retain your data for as long as your account is active. After cancellation, data is retained for 30 days then permanently deleted unless you request earlier deletion.
You can access, correct, or delete your personal information at any time by contacting us. We respond to all requests within 30 days.
We use essential cookies to maintain your session. We do not use tracking cookies or third-party analytics without your consent.
We may update this policy at any time. We will notify you of material changes via email. Continued use constitutes acceptance of the revised policy.
For privacy-related inquiries, please email elmondagency@gmail.com.